Around Town
Inside the City’s 311 Service Center, Where Staff Fields the Public’s Questions, Requests & More
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311 Service Center staff — Constituant Service Director Laura Murray (left) and Constituent Services Representative Stephanie Owens — outside their office City Hall. (Photo by Charlie Breitrose)
Inside a small office in the back corner of City Hall sits the heart of Watertown’s 311 Service Center. The two-woman operation fields calls, texts, emails, and other messages about potholes, people trying to reach a City employee, and occasionally to report something strange they have just witnessed.










